This page last changed on Apr 18, 2010 by mmcgarry.

Topics marked with * relate to HQ Enterprise-only features.

The default view when you click the Alert tab for a resource is a list of the alerts that fired on the current day for the resource.

You can use the navigation controls on the page to list all alerts for the resource that are still in the HQ database. By default, alerts are removed from the HQ database after 31 days - the retention period is configurable on the HQ Server Settings page, in the Administration tab.

Feedback is welcome. Click Add Comment at the bottom of the page.

Alert List for a Resource

The following information is shown for each alert.

Column Description
Priority The priority assigned to the alert definition.
Alert Date The date and time the alert fired.
Alert Definition The name of the alert definition. Click to view the alert definition.
Alert Condition The alert condition that was triggered.
Actual Value If the alert condition is a metric comparison, the reported metric value triggered the condition.
Fixed Whether or not the alert has been marked "fixed".
Ack An icon in this column indicates that the alert both has an escalation assigned, and has not yet been acknowledged.

View Alerts and Status for a Different day

To display alerts for a different date click or to navigate forward and backward, or by click and select a specific date.

Mark One or More Alert Fixed

  1. Check the alert(s) and click Fixed.
  2. In the "Alerts" popup,
    1. Enter a comment in the "Resolution for Fix for Selected Alerts" area.
    2. Starting in HQ 4.1.1, if there are multiple unfixed alerts with the same alert definition you can choose to Fix all previous.
    3. Click Fixed.

Acknowledge Alert with Escalation

Alerts with escalations that have not yet been acknowledged will have in the "Ack" column. You can:

  • Click on the alert's row in the "Ack" column to acknowledge the alert, if you don't want to enter a comment or take advantage of a pause option defined for the escalation.
  • Checkmark one or more alerts and click Acknowledge at the bottom of the page. You are prompted to enter a comment. If the escalation has a pause option, it is presented.

You can click the icon to acknowledge the alert - but you won't have the option to supply a comment or exercise an escalation pause option, if one is defined. If you want to comment on or exercise a pause option, you must acknowledge the alert from a different page.

View and Update Alert Definitions for the Resource

To view a list of alert definitions for the resource, click Configure at the top of the alert list.  The page has options for creating and editing alert definitions.

Related Information

tbb_delete.png (image/png)
schedule_right.gif (image/gif)
schedule_left.gif (image/gif)
schedule_iconCal.gif (image/gif)
icon_ack.gif (image/gif)
Document generated by Confluence on Apr 20, 2010 15:01