This page last changed on Apr 18, 2010 by mmcgarry.

Topics marked with * relate to HQ Enterprise-only features.

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Alert Detail Page

The Alert Detail page lists information about a fired alert, and allows you to mark it "fixed", and acknowledge it if there is an associated escalation.

View Alert Detail

The Alert Detail page displays the alert definition for a fired alert, what actions have been performed, and as available, comments supplied when the alert was acknowledged or fixed.

  • Alert Properties - Shows the name of the alert definition, the resource for which the alert fired, the priority of the alert, when it fired, and whether it has been fixed. You can click the alert definition name to view or edit it, or click the resource name to see its Indicators page.
  • Condition Set - The metric value or event that caused the alert.
  • Control Action - If HQ performed a control action when the alert fired, it is listed.
  • Notification Actions - The HQ user(s) or other recipients for notifications.
  • Escalation - If the alert has an escalation, this section lists the actions defined for the escalation, and a log of any steps that have been performed. Acknowledgment notes are shown, if available.
  • Fix - If the alert has been marked fixed, the HQ user that fixed it, and comments entered at fix time are shown. If the alert was fixed by a recovery alert, the Fix section will say "The problem fixed itself."

Mark Alert Fixed

In the "Fix" section, enter comments on the alert resolution, and click Fixed at the bottom of the page. The icon appears only if the alert is unfixed.

Acknowledge Alert

In the "Escalation" section, click the Acknowledge icon. The icon appears only if the alert has an escalation, and hasn't already been acknowledged.

Go to the Alert Definition Page

To view or edit the alert definition, click the alert definition name in the "Alert Properties" section of the page.

Go to the Resource's Indicators Page

To view the Indicators page for the resource for which the alert fired, click the resource name in the Alert Properties section of the page.


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Document generated by Confluence on Apr 20, 2010 15:01