This page last changed on Aug 21, 2007 by mbartelt.

View Alert Detail

Available in HQ Open Source unless marked by * for HQ Enterprise only

This screen allows users to view the details of a specific alert that has been triggered and to acknowledge it or mark it fixed. In the case of a group alert whose triggering condition has gone away, the alert detail displays "The problem fixed itself."

If you have any comments or suggestions for this help page, please submit them at the bottom of the page by clicking Add Comment.

Tasks Available on This Screen

On this screen, users can do the following tasks:

To mark the alert as fixed:

  • In the "Fix" section, type a resolution to the alert and click Fixed at screen bottom.

To acknowledge the alert:

  • In the "Escalation" section, click Acknowledge .
    Only alerts with assigned escalation schemes have this icon available.

To view the definition of the triggered alert:

  • Click View Alert Definition.

To view the alerted-on resource:

  • Click the resource name.

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Sections on This Screen

Alert Properties

This section displays high-level information about the alert, including whether or not it is enabled (Active) and its priority.

Condition Set

This section lists the condition that was met and therefore triggered the alert. If Condition is the condition and Actual Value displays the value that HQ measured for the metric on which the condition was based. For more information about alert conditions, see the instructions for editing alert conditions and a description of recovery alerts.

Control Action

This section lists the control action that HQ performed (if any) when the alert was triggered.

Notification Action

This section lists all the notifications that HQ performed when the alert was triggered. For more information about alert notification, see the instruction for selecting notification methods for an alert definition.

Escalation

This section lists the escalation scheme (if any) assigned to the alert and the current state of escalation. Users can also "acknowledge" an alert here.

Learn more about the components of an escalation scheme.

Fix

This section displays the last user-specified resolution for the alert (if any) and the username that submitted the resolution. Users can also fix the alert (again) here.

Learn more about fixing an alert.

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Next Steps

TBD

Related Information

More information on defining alerts, including details on conditions, control actions, and notification
More information on recovery alerts
More information on escalation and alert acknowledgment
More information on enabling SNMP traps
More information on control actions

Return to the list of all alerts.

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Document generated by Confluence on Sep 05, 2007 11:52