Support Processes. http://www.redhat.com/support/process/
Production Support Scope of Coverage . http://www.redhat.com/support/policy/soc/production
Production Support Service Level Agreement . http://www.redhat.com/support/policy/sla/production/
Developer Support Scope of Coverage . http://www.redhat.com/support/policy/soc/developer/
Developer Support Service Level Agreement . http://www.redhat.com/support/policy/sla/developer/
Product Update and Support Policy by Product . http://www.redhat.com/security/updates/jboss_notes/
JBoss End User License Agreement . http://www.redhat.com/licenses/jboss_eula.html